12 REASONS THAT PROVE WE ARE SERIOUS ABOUT QUALITY CUSTOMER SERVICE
1) PanelPro Autobody strives to make your visit to the repair shop an easy, stress free and time efficient experience with our pick up and drop off facilities. These are available 5 days a week within a 15 kilometer radius.
2) After an accident it can be a very stressful and time consuming task to organise quotations and make sure you have the right information to process you claim. Our Free accident advice and print friendly advice kit, which is available online, ensures you are at ease with knowing you will not run into trouble later when trying to make claim.
3) We have all Electronic Quoting Equipment at our disposal, allowing us to quote your vehicle and begin the process with minimal inconvenience to you.
4) Our Fleet Vehicle and Accident Management Solutions, demand a professional service with second to none attention to detail providing you with realistic, yet prioritised turn around times. We will ensure your vehicles downtime is kept to the absolute minimum and where possible even have your claim authorized before the vehicle is collected to commence repairs
5) We are a Family Owned and Run Business. What does this mean for you?
You can rest assured that we will not compromise on our reputation for the highest quality Workmanship and Services and you will not be treated like a number. We will ensure all repairs are carried out to the highest standards and we offer a lifetime guarantee all our work!
6)Personal Account Managers mean you only have to deal with one person. Account Mangers are available on request only and can manage your claim by providing you with regular updates and answering all your questions from beginning to end.
7) You are welcome to call our 24 hour 7 day a week assistance line on 0449 533 077, for any information, advice, or help you need. When you choose PanelPro you are never alone. We are here from beginning to end; guiding you and helping you achieve the best and most convenient result possible.
8)24 Hour Towing can also be arranged by calling our emergency number 0449 533 077, you can be sure that we will have a tow truck there at as soon as possible and you will not be pressured or confused about where your vehicle will be going.
9) We can also provide On Site Rental Service, no matter what car you have come in with. If you are not at fault you will be driving home in a luxury Mercedes Benz or BMW, delivered to you sparkling clean and at your convenience.
10) All Vehicles will also receive a Complimentary Bottle of Touch up Paint. We use a state of the art PPG paint system, and all PPG paints offer a LIFE TIME PAINT PERFORMANCE GUARANTEE. Now that is piece of mind!!
11) Prior to the return of your vehicle, you will receive a Complimentary Vehicle Safety Inspection. Our staff will ensure that all your oils, coolant and lights are checked and give you a report of anything that may need to be attended to, if we can't fix it on the spot for you.
12) All vehicles leaving PanelPro Autobody will be sparkling, with our Complimentary Wash and Polish, to ensure that you are proud to be back in your beautiful vehicle once again.